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Report a Non-Emergency Repair
If d and h manage your property all non-emergency repairs should be reported through the below form and will be dealt with during office hours in accordance with our target timescales. Further information can be found in our Repairs & Maintenance Procedures guide provided to you as part of the Property Information Pack. Where d and h do not manage your property you will need to contact your landlord directly.
Where necessary, we will visit the property as soon as is reasonably practicable to assess the problem reported and determine the action required. We will then organise repairs to the property if authorised to do so by the landlord. We, or a contractor engaged by us, will contact the tenant to arrange access to carry out the remedial work.
Unless the tenant has a prior written agreement to do so with the landlord, tenants must not arrange for repairs to be carried out themselves.
Emergency Repairs
If a serious fault occurs outside normal working hours, and it isn’t safe to wait until the next working day to report it, you should report the issue immediately to the relevant approved emergency contractor. For d and h managed properties please refer to the repair & maintenance procedure, found within the property information pack provided at the start of the tenancy, for the relevant contact details. Where d and h do not manage the property you will need to contact your landlord directly.
Emergency repairs are those where:-
- there is a serious and imminent risk to health and safety; and/or
- there is a serious and imminent risk to the structure of the building; and/or
- there is a serious and imminent risk to the security of the property.
You should contact us as soon as the office re-opens to inform us of the emergency, what action you took, and whether any follow up work is required. Our contractors will only carry out emergency work if it is deemed an emergency. If a contractor is called out for a non-emergency the tenant will be responsible for all associated charges.
If you require any assistance regarding a proposed or existing tenancy please contact us on 01856 872 216 or email hello@dandhlaw.co.uk